Thank you for shopping at Vape Carts Official. We appreciate your business and want you to be completely satisfied with your purchase. If you are not satisfied with your order, we will do our best to make it right.

Returns

If you are not completely satisfied with your purchase, you may return it for a full refund within 14 days of receiving your order. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please email us at sales@vapecartsofficial.com and include your order number, the item(s) you wish to return, and the reason for the return. We will provide you with instructions on how to return your item.

Please note that we do not cover the cost of return shipping, and you are responsible for ensuring that the item(s) are safely and securely packaged for return shipping.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please email us at sales@vapecartsofficial.com within 7 days of receiving your order. We will provide you with instructions on how to return the item and a replacement or refund will be issued upon receipt of the damaged or defective item.

Return Address

Please ship your returns to:

7321 MIRAMONTE BLVD, Los Angeles, CA

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at sales@vapecartsofficial.com. We will be happy to assist you.

Thank you for shopping with Vape Carts Official.